Ordered before 15:00, shipped the same day*
Worldwide shipping, cheap shipping rates
30 day return policy
Webwinkelkeurmerk
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LAST DAY 10% DISCOUNT! ON SELECTED ITEMS

0
Ordered before 15:00, shipped the same day*
Worldwide shipping, cheap shipping rates
30 day return policy

LAST DAY 10% DISCOUNT! ON SELECTED ITEMS

Shipping and Returns

WHAT ARE THE SHIPPINGCOSTS?

We ship our items worldwide!

Shippingcosts within the Netherlands: € 5,95 | Above € 100, - FREE delivery! 
Shippingcosts Belgium and Germany:
€ 5,95 | Above € 100, - FREE delivery! 
Shippingcosts Europe: You can calculate the shippingcosts by adding the item to your shoppingbasket and selecting the shippingcountry. The system will automatically provides the shippingcosts*
Worldwide shippingcosts: You can calculate the shippingcosts by adding the item to your shoppingbasket and selecting the shippingcountry. The system will automatically provides the shippingcosts*

*FREE SHIPPING ABOVE EUR 100,- IS ONLY WITHIN THE NETHERLANDS, TO BELGIUM AND GERMANY.

 

WHAT IS THE DELIVERY TIME OF MY ORDER?

We do everything to deliver your order as soon as possible. Items which are in stock and ordered on working days before 15:00 are delivered the next day* (within the Netherlands, Belgium and Germany).
For the shippingtime for other countries please see below.
DHL delivers Monday through Saturday. The delivery time of your total order is determined by the item with the longest delivery time.

 

HOW WILL MY ORDER BE SHIPPED?

Your order will be shipped by DHL with proof of delivery (for some countries we use PostNL as carrier or a special carrier for large furniture). When your package is shipped, you will receive an email with a track & trace code which you can use to track the package online. If you are not home at the time of delivery DHL tries to deliver the package the next day again. If your are not home for the second time the package will be delivered to a DHL service point in your area and will be ready for pick up the next business day (in some cases DHL attempts to deliver at the neighbors). DHL delivers Monday through Saturday. Delivery is before the first door on the ground floor.

 

HOW CAN I RETURN MY ORDER?

You have the right to return items within 30 days after the day of delivery, however you need to inform us about the return within 14 days after delivery. Once you have filled the return you will have 14 days to return the item. This does not apply to business customers, personalised orders, and for example upholstered sofa's, upholstered chairs etc. The product can only be returned if it's not been used and will be returned in it's undamaged original packaging. Please note that returns which are damaged during shipment or by improper packaging, we can not process. Always send the return item registered and insured. The customer is responsible for all shippingcosts for returning items.

All cancellations and returns to LIVING AND COMPANY need to be done in writing and been send to LIVING AND COMPANY via e-mail or by letter. Please mention your full name and ordernumber.
 
After the items are received in good condition we will refund the total costs minus the shippingcosts within 14 days.
  • Send us an e-mail with your return request to [email protected] Enter the following information in your return request:
  • -Order number
  • -Reason of return
  • Pack the item neatly and firmly (if possible in the original shipping box) and add the return form below to the package.
  • Place the address label on the box and make sure the old shippinglabel is removed or no longer visible.
  • Return the package to a parcel service and request a shipping receipt. The return costs are for your own account and are approximately EUR 6.75 for a small or normal package and around EUR 50 for a larger shippingbox, depending on your country. For extra large furniture transport, we advise to inquire about the return costs prior to ordering.
-*This does not apply to customers outside Europe and business orders.

WHAT ARE THE CONDITIONS FOR RETURNING MY ORDER?

- You can return the item within 30 days after delivery of your order, however you need to inform us about the return within 14 days starting the day after delivery.
- The article is not used, undamaged and complete with tags in the original packaging.
-*This does not apply to customers outside Europe and business customers.

WHICH ADDRESS CAN I SEND MY RETURN TO?

LIVING AND COMPANY
F.A.O. Returns
Honderdland 528
2676LV Maasdijk
The Netherlands 
 

 

CAN I CANCEL MY ORDER?

The cancellation of your order, as long as it's not been processed, is free of any costs.
When you cancel an order after it's been processed you need to accept the package and ship the items back to us.
If LIVING AND COMPANY has received a payment we will refund you minus the shippingcosts after receiving the returning order in good condition.
*This does not apply to customers outside Europe and business customers. These are excluded from cancellation.

 

MY ORDER ARRIVED DAMAGED, WHAT NOW?

When your order is delivered, please check the contents thoroughly whilst the delivery person waits. In the rare event that your parcel arrives damaged you have three options:

  1. Refuse the delivery.
  2. Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
  3. If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.
Please notify us within 2 days after receiving your order. Please keep the shippingbox including all shipping materials for insurance otherwise we cannot start a damage claim. Send a email to [email protected] with pictures of the shippingbox, shippinglabel, the damaged article and packagingmaterials. We will inform you how to proceed after this has been received by us.

 

IS WORLDWIDE SHIPPING POSSIBLE?

We deliver worldwide! The delivery of these parcels is via DHL and in some cases PostNL. Below are the delivery times:

CountryShipping time
Belgium1-3 days
Denmark2-3 days
Germany2-3 days
Netherlands1 day
Sweden2-3 days
France1-3 days
Italy2-4 days
Luxembourg1-2 days
Austria1-2 days
Czech Republic2-3 days
Switzerland2-3 days
Andorra5-6 days
Bosnia and Herzegovina3-4 days
Bulgaria2-3 days
Canada2-3 days
China3-5 days
Estonia3-4 days
Finland3-4 days
Gibraltar4-6 days
Greece5-7 days
Hungary2-3 days
Hong Kong4-5 days
Iceland4-5 days
Ireland3-4 days
Israel4-7 days
Japan4-7 days
Croatia4-5 days
Liechtenstein2-3 days
Monaco2-3 days
Norway3-5 days
Poland2-3 days
Portugal3-4 days
Romania3-4 days
Serbia4-5 days
Slovenia2-3 days
Slovakia3-4 days
Spain2-5 days
Turkey4-5 days
United Kingdom2-3 days
United States4-6 days
Australia8-10 days
Brazil5-7 days
Cyprus4-6 days
Egypt4-7 days
india4-7 days
Lebanon4-6 days
Malaysia5-7 days
Morocco4-7 days
Mexico4-7 days
New Zealand5-7 days
North Korea4-6 days
Ukraine4-7 days
Russia4-7 days
Singapore4-5 days
South Korea4-7 days
Taiwan5-7 days
Argentina5-7 days
Aruba5-6 days
Barbados5-7 days
Bonaire5-7 days
Brunei Darussalam5-8 days
Costa Rica5-7 days
Cuba6-12 days
Curacao5-7 days
Ecuador5-7 days
Greenland5-7 days
Indonesia5-7 days
Latvia3-4 days
Lithuania3-4 days
qatar4-7 days
Suriname5-7 days
Tunisia4-7 days
 
 


Note: international parcels sent via PostNL / DHL are inspected by local customs. This custom clearance time needs to be added on top of the regular shippingtime. Since this is done by the local authorities, we are not able to speed up the process, and therefore dependent on a third party. The processing time of the customs clearance unfortunately can vary greatly from country to country, just one day to several weeks. 

For consignments which are delivered outside the European Union import duties and taxes are charged. These costs are not included in the total amount of an order and will be charged to the recipient. LIVING AND COMPANY cannot comment on the level of this amount. We advise you to contact your local customs. 

For orders shipped to a country outside the EU (non-EU & WORLD shipments), we do not charge VAT (21%). This VAT deduction will automatically be adjusted in the shoppingcart after choosing the country of delivery.

For all questions

Call us

010-7617075
Open Monday through Friday from 09:00 till 17:00

Email

Drop us an email and we will do our best to respond within two working days

[email protected]

Social media

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LIVING AND CO.

Honderdland 528
2676LV Maasdijk
The Netherlands

NL860130782B01
75072416

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