Shipping and Returns
WHAT ARE THE SHIPPINGCOSTS?
We ship our items worldwide. For every order with a value of less than € 100,- shippingcosts will be charged. Delivery by DHL costs € 5,95 per order and above € 100, - FREE delivery in the Netherlands.
Shippingcosts Belgium and Germany: € 5,95 | Above € 100, - FREE delivery!
Shippingcosts EU: You can calculate the shippingcosts by adding the item to your shoppingbasket and selecting the shippingcountry. The system will automatically provides the shippingcosts*
Worldwide shippingcosts: You can calculate the shippingcosts by adding the item to your shoppingbasket and selecting the shippingcountry. The system will automatically provides the shippingcosts*
WHAT IS THE DELIVERY TIME OF MY ORDER?
We do everything to deliver your order as soon as possible. Items which are in stock and ordered on weekdays before 22:00 are delivered the next day* (within the Netherlands, Belgium and Germany).
For the shippingtime for other countries please see below.
DHL delivers Monday through Saturday.
HOW WILL MY ORDER BE SHIPPED?
Your order will be shipped by DHL with proof of delivery (for some countries we use PostNL as carrier). When your package is shipped, you will receive an email with a track & trace code which you can use to track the package online. If you are not home at the time of delivery DHL tries to deliver the package the next day again. If your are not home for the second time the package will be delivered to a DHL service point in your area (in some cases DHL attempts to deliver at the neighbors).
HOW CAN I RETURN MY ORDER?
-*This does not apply to customers outside Europe and business orders.
WHAT ARE THE CONDITIONS OF RETURN ITEMS?
- You can return the item within 30 days after delivery of your order.
- The article is not used, undamaged and complete with tags in the original packaging.
-*This does not apply to customers outside Europe and business customers.
WHICH ADDRESS CAN I SEND MY RETURN TO?
3144 CW Maassluis
CAN I CANCEL MY ORDER?
*This does not apply to customers outside Europe and business customers.
MY ORDER ARRIVED DAMAGED, WHAT NOW?
IS SHIPPING WORLDWIDE POSSIBLE?
We deliver worldwide! The delivery of these parcels is via DHL and in some cases PostNL. Below are the delivery times:
Note: international parcels sent via PostNL / DHL are inspected by local customs. This custom clearance time needs to be added on top of the regular shippingtime. Since this is done by the local authorities, we are not able to speed up the process, and therefore dependent on a third party. The processing time of the customs clearance unfortunately can vary greatly from country to country, just one day to several weeks.
For consignments which are delivered outside the European Union import duties and taxes are charged. These costs are not included in the total amount of an order and will be charged to the recipient. LIVING AND COMPANY cannot comment on the level of this amount. We advise you to contact your local customs.
For orders shipped to a country outside the EU (non-EU & WORLD shipments), we do not charge VAT (21%). This VAT deduction will automatically be adjusted in the shoppingcart after choosing the country of delivery.